Terms of Service

These terms describe the basis on which PickUpAutomations provides AI receptionist and business automation services. By engaging our services, you agree to the terms confirmed in your written quote or service agreement.

We configure and support AI receptionist systems that answer calls and supported messages, respond to common business questions, capture customer details, assist with appointment booking and provide notifications and follow-ups.

The exact scope for your business — including channels, integrations and automation — is set out in your quote or service agreement.

Subscription plans are billed monthly in Australian dollars (AUD) at the rates published on our pricing page, currently AUD $150 per month for Starter and AUD $320 per month for Plus.

A separate one-off setup fee applies to each package. The one-off setup fee covers configuring, customising and training your AI receptionist for your business. The amount is quoted during consultation.

Contract term, billing dates, included usage and cancellation conditions are confirmed in writing before you commit.

You agree to provide accurate information about your business, services and opening hours so the receptionist can be configured correctly, and to keep that information up to date.

You are responsible for the lawfulness of the customer communications you ask us to handle, including any consent required where you contact customers.

AI systems can make mistakes. We configure and test your receptionist carefully, but we do not guarantee that it will answer every question correctly or that automation will produce any particular commercial outcome.

Where an enquiry requires human judgement, the system is designed to capture details and notify you rather than invent an answer.

Our services rely on third-party providers for telephony, messaging, booking, hosting and AI processing. Availability and performance of those services are outside our direct control.

You retain ownership of your business content, brand materials and customer data. We retain ownership of our configuration methods, templates and underlying tooling.

To the extent permitted by law, our liability in connection with the services is limited to the fees paid for the service in the period giving rise to the claim. Nothing in these terms excludes rights that cannot be excluded by law.

Either party may end the engagement in accordance with the notice period set out in the applicable service agreement. Fees for work already performed remain payable.

Questions about these terms can be sent to pickupautomations@gmail.com or by phone on +61 403 767 897.